Frequently Asked Questions

All your questions about ARC, membership, our events and how to contact us answered here. Still need your questions answered? Give us a call or email us on 01789 204339 or

COVID-19 General FAQs

In light of the current situation we have put together a few questions you may have.

Yes, ARC is still open. The team are working from home and keeping to the guidelines set out by the Government.

The phoneline is still being answered, however, we may not be able to answer your call straight away. The best way to contact us is via email. Our emails are being monitored 9am – 5pm Monday – Friday. Please email if you have any questions.

Yes, ARC membership can still be purchased online. As soon as we receive your order, we will then process the invoice within 48 hours.

You have 30 days from the date of the invoice to pay the balance. We understand that these are uncertain and unusual times therefore, if you have any problems paying the balance on your invoice please get in touch. 

We take cheque or bank transfer. We unfortunately do not have the ability to take card payments at this time.

Yes, the annual conference is still going ahead on 24 November 2020. Please visit for full details. We will continue to monitor the advice of the Government and keep you informed if anything changes.

We are planning to go ahead with our June and July regional events, whilst being very mindful of the evolving Covid 19 situation. We are in communication with the host schools and are continuing to monitor the advice of the Government. We will keep you informed if anything changes.


Below are a series of questions and troubleshooting questions you may have regarding your membership or how you can become an ARC members.

To become a member please visit the website and click on ‘Join’ at the top of the page. This page will explain the benefits of membership.

There are two tiers of membership, allowing different numbers of users per membership. Tier 1 is for early years, primary and PRU settings and Tier 2 is for Secondary and Post 16.

Tier 1 is £125 + VAT and Tier 2 is £250 + VAT.

If you are not a School or Setting please see FAQ's regarding the how to join for your organisation. 

Yes, A Virtual School can join ARC. Depending on how many users you require will depend on which tier you need. If you purchase Tier 1 you will be able to add up to 60 users to your membership. If you purchase Tier 2 you will be able to add up to 200 users to your membership. All users need to have the same domain as your email for example

Yes you can. There are two options, you can either purchase a number of memberships and receive unique voucher codes for you to give out to your chosen schools or settings. They can then redeem their membership by following the instructions provided. Or if you know the names and details of the school or setting you are purchasing membership for you can add them straight away. Please follow the online instructions after you click ‘become a member’ on the join page.

Yes you can join ARC. Currently we do not have the ability for trainers to apply online. If you are a training organisation or an individual trainer please get in touch and email we can then forward you all the details of how you can join.

Please allow 48 hours from when you applied for your membership to when you receive your welcome email.

Your welcome email comes from and has a unique url that takes you through how to set up your password. Once this has been set up you can then log in to the dashboard.

Please check your junk/spam folder. Make sure you have added to your contact list so the email can get through your firewall.

Once you have set up your first password through the welcome email you will be able to click ‘forgot password’ to reset it if you cannot remember it. We do not store passwords so will not be able to tell you what you have set as your password.

To redeem your voucher, you will need to go to the website, click on ‘Join’ and scroll to the bottom of the page where you can click on ‘become a member’ on either tier.

This will then open up a registration page. In Step 1 please select "I am redeeming a membership voucher code". Then you will need to follow the on-screen instructions for step 2. At Step 3 you will be asked to provide your unique voucher code and the email address that was used when purchasing the voucher code. This may be your virtual school email address.

Make sure the code is copied and pasted directly from the email you were provided in order to avoid any typos, and to ensure that there are no additional spaces added. Make sure you have used the email address that was used when purchasing the voucher code. This is unlikely to be your own and will most likely be your virtual school email address.

If it is still not being recongised, please contact the person who provided you with the voucher code. 

A month prior to your expiry date you will receive several reminder emails explaining that your membership is due to renew. You will then be asked to let us know if you would like to renew or not renew. If you do not reply, we will automatically renew your membership and you will be invoiced. This is so that there is no disruption to your ARC membership.

Alternatively, you can log in to your members area and click on ‘schools / settings’ on the left-hand side. This will open a drop down. Click on ‘Your School / Setting’. This will open up a table in the main part of the screen. There is a column labelled expiry date and a date underneath. This is your expiry date.

If your first year’s membership was purchased by someone else, possibly your Virtual Head, there is no obligation for you to renew. Please let us know that you do not wish to continue your membership. Your membership will then expire on the expiry date.

It is the responsibility of the person who purchased your first year’s membership to inform you and to encourage the use of the membership and we cannot extend your membership past the expiry date.

If the lead contact has not left you with any log in details; you will need to contact us in order to set up the new user. You can do this via phone or email. We will need the individual’s name, email address and school / setting name.

If the lead contact has left you with their log in details, you can add a new user via the dashboard.

You can add a new user via the dashboard. Log into your members area, select users down the left-hand side. This will open a drop-down menu. Select add user and follow the on-screen instructions.

Please remember that you can only add a user that has the same domain as the main user for example

To receive your members discount you will need to make sure you are logged in to your membership. You can do this by logging in at the top of the website. When clicking on book now to any of our events / conferences it will automatically deduct the discount. To check you are logged in it will say you’re a logged in at the top of the website but will also say who you are at the top of the booking page.